I would just like to give you a little feedback about the service I have received from a member of your team Kelly Sansome.
My partner works away a lot and I only ever receive quite short notice of when he will be home to be able to book a holiday.
When Kelly first contacted me I explained my situation and she very kindly explained the service she could offer and that she would be able to help me if/when I had some dates that we might be available.
At the time I didn’t respond as I was feeling disheartened that anyone could really help me (I have previously had a few years of experience of timeshare holidays/companies and they never really offered
much of a service to help when trying to book a resort). I
However Kelly did not give up on me and frequently contacted me to see if she could help at all.
I eventually realised that she was truly offering a service where she would look at resort availability for me and advise me to make sure I found something that was suitable.
I decided to give it a try and began to give Kelly some information for ideas of resorts and timescales.
I was very pleasantly surprised when Kelly immediately acted on the info and gave me lots of information of possible resorts.
Her responses were always very quick and helpful and I was delighted when I finally found a resort that I could book.
Kelly has been amazing and if it wasn’t for her help and persistence I would have just let my points expire and go to waste
What an amazing service given by Kelly and what a lovely pleasant lady!
You were extremely professional, yet friendly. You ensured that all my questions were answered and worked with the resort to find us an apartment that suited our requirements.
I was very impressed with the level of customer service and care you provided – thank you.
I would just like to place on record the excellent service Emma gave me by not only prompting me to book accommodation but answering my many questions and giving superb advice .
You should be proud of her!
Had a lovely holiday in Malta
Mr David Thompson
Points are better system than the purchase of a timeshare and exchanging weeks.
It is normally impossible to get the weeks you want in the location you want.
However we have always managed to find good places for the times we want (Normally School holidays)
Mr Michael Austin
You have been a fantastic help and restored my faith in holiday clubs!
I swapped a timeshare at Slaley Hall for Expectations points.
It's now so much more flexible, with greater choice and cheaper than before.
I have been to the USA (twice), Austria and am about to go to Madeira with Expectations.
The choice is great.
The service levels are high and staff friendly.
Mr Stephen Oliver
Friendly and helpful
Mr Williams Murdoch
I have been very pleasantly pleased with all apartments as yet we have had.
Mr Paul O'Connor
Booking was easy and any questions asked were sorted out.
Mrs Linda Corrigan
Selling a timeshare can be a minefield with so many scams from so many companies promising to help but actually never completing the sale.
From the moment I spoke to Colin Reynolds, Sales Manager I felt at ease and more importantly believed him.
My wife and I are very pleased with the outcome and will now certainly recommend Expectations Holiday Club.
I researched selling our timeshare for many months speaking to many companies including internet feedback before choosing Expectations.
Many thanks also to Grace Watson for her friendly and knowledgeable customer care.
We can now enjoy all the benefits of club membership which meets our future requirements.
My wife & I both prefer to eat out when on holiday & our membership allows this freedom as it is becoming more common for holidays to be all inclusive.
In particular we enjoy Tenerife as we have friends living on the island & the use of The Mirage/Heights complex is ideal.
Our purchase experience was excellent. We were having trouble "selling" our points from another "club" and the offer to move to Expectations came out of the blue offering a different points-based scheme that was cheaper (management fees) and suited our needs to a tee. Carl, fully explained the club set-up, purchase and on-going costs perfectly enabling our "switch" to go ahead quickly and smoothly. Would most definitely recommend them to others looking for points-based holidays.
This is to say how pleased we are with Emma as our Concierge.
We are impressed by how she found the holiday we were trying so hard to track down ourselves.
We'd also like to say how very pleasant and helpful she is in our telephone conversations, and note her commitment to assisting her eXpectation members.
Thank you so much Emma for providing this excellent Concierge Service.
Leona and Malcolm McLean